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New St. Clair Urgent Care Promises Excellent Care Delivered with Efficiency
By Nancy Kennedy

Only 50 minutes. That is the average amount of time that a patient spends at the new St. Clair Urgent Care in Bethel Park.

Streamlined, efficient, comfortable and quick – those are the words most frequently used by patients who have experienced the sparkling and spacious new Urgent Care, St. Clair Hospital’s first. It provides immediate medical care for problems that are not life-threatening emergencies, but nevertheless require professional attention, such as sprains, simple fractures, animal bites, minor burns, upper respiratory infections, cuts in need of suturing and urinary tract infections. Staffed by board-certified physicians and nurses experienced in emergency and critical care, the Urgent Care brings a high level of clinical expertise and the St. Clair Hospital standard of excellence to this growing subspecialty of outpatient ambulatory care.

Urgent care is not emergency care, nor is it primary care. It’s a relatively new option for those times when one needs to have an acute problem assessed and treated, but one’s own primary care doctor is unavailable. It fills that gap and meets a common need, for unscheduled care for adults and children with minor problems that are not serious enough to warrant a trip to the hospital. It solves the problem patients often face in off-hours and on weekends, when they have a problem that is causing discomfort and creating anxiety, but doesn’t seem serious enough for emergency care. Rachel L. Schroer, D.O., Medical Director of St. Clair Urgent Care, explains the difference. “In urgent care, we treat people who come in with a focused problem that we are able to fix. Urgent care is not a mini-emergency department; we take care of urgent illnesses and injuries. If a patient is more critically ill or needs higher level testing or monitoring, such as with chest pain or abdominal pain, they need to be evaluated in an emergency room.”
Dr. Schroer is a graduate of Lake Erie College of Osteopathic Medicine. She completed a residency and is board-certified in family medicine and transitioned into urgent care after five years in private practice. Urgent care is satisfying and rewarding work, she says. “It’s wonderful to be able to see a patient quickly and resolve the problem right away, and we see a broad range of conditions. This facility is a great work setting; we have top-of-the-line technology and beautiful aesthetics. In addition to myself, the other two physicians who work here ― Matthew S. Cooper, D.O., and Ediri Montoya, M.D., ― are board-certified. Patients love the facility, the excellent care and the convenience.”

At St. Clair Urgent Care, patients are typically seen within 15 minutes, then treated and released in another 45 minutes.

David Kish, R.N., Director of Emergency Services and Patient Logistics for St. Clair Hospital, manages St. Clair Urgent Care and cites this efficiency as a top priority to patients. “People appreciate the effort we make to examine and treat them as quickly as possible. They know they’re getting top-notch care from St. Clair physicians. This efficiency also applies to the process by which we communicate to the primary care physician, via the electronic health record. The record, a summary of the patients visit to our Urgent Care, is customized to urgent care services and can be accessed by physicians in the St. Clair Hospital system. It interfaces electronically right into the Hospital medical record or the physician office record.”

St. Clair Urgent Care also facilitates continuity of care, Kish explains. “The care provided here is easily integrated into our primary care network. We’ve had patients with orthopedic injuries who were able to be taken directly to the orthopedic practice in the building. This location in Suite 100 of the St. Clair Hospital Outpatient Center – Village Square is ideal; it means ‘one-stop shopping.’ There’s full service diagnostic imaging at the Outpatient Center.”
St. Clair Urgent Care opened January 13 in Village Square, just across Fort Couch Road from South Hills Village mall. This convenient location offers plenty of free, valet parking, and patients and their families have easy access to the Outpatient Center’s café for food and beverages. Urgent Care is open 9 a.m. to 9 p.m. seven days a week (9 a.m. to 5 p.m. on major holidays). There is always a board-certified physician, registered nurse and x-ray technologist on site.

To contact St. Clair Urgent Care, please call (412) 942-8800.

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